1. Information We Collect

When you purchase or interact with The HVAC Profit Fix, we may collect the following information:

• Personal identification information — name, email address, billing address, and payment information provided at checkout.
• Transaction data — details of purchases you make through our platform.
• Usage data — pages visited, time on site, browser type, IP address, and referring URLs collected automatically via cookies and analytics tools.
• Communications — any messages, emails, or support requests you send to us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your purchase and deliver your digital products.
• Send transactional emails including order confirmations and download links.
• Send marketing communications about related products, updates, or promotions. You may opt out at any time.
• Improve our website, products, and customer experience.
• Comply with legal obligations and enforce our terms.

3. Cookies and Tracking

We use cookies and similar tracking technologies to monitor activity on our website and improve user experience. We may use third-party analytics services including Google Analytics and Meta Pixel to understand how visitors interact with our site and to run targeted advertising. You can control cookie preferences through your browser settings. By continuing to use this site, you consent to our use of cookies.

4. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist in operating our website and delivering our services, including payment processors, email marketing platforms, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at the email address listed on our website. We will respond to all verified requests within 30 days.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

By purchasing or accessing The HVAC Profit Fix, you agree to be bound by these Terms of Service. Please read them carefully before completing your purchase. If you do not agree to these terms, do not purchase or use this product.

1. Product Description

The HVAC Profit Fix is a digital product consisting of spreadsheet calculator tools (provided in .xlsx format compatible with Microsoft Excel and Google Sheets) and a PDF quick-start guide. All products are delivered electronically via download link upon purchase. No physical product will be shipped.

2. License and Permitted Use

Upon purchase, you are granted a single-user, non-exclusive, non-transferable license to use the product for your own personal or business purposes. You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the product without express written permission.
• Share, distribute, or transfer your copy of the product to any third party.
• Use the product to create a competing product or service.
• Remove any copyright or proprietary notices from the product.

3. Disclaimer of Warranties

This product is provided for educational and informational purposes only. It does not constitute financial, legal, accounting, or business advice. The tools provided are designed to assist with pricing calculations based on inputs you provide. The accuracy of all outputs depends entirely on the accuracy of the information you enter. We make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or suitability of the product for any particular purpose.

4. Limitation of Liability

To the fullest extent permitted by applicable law, The HVAC Profit Fix and its owners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this product, including but not limited to loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these terms or your use of the product shall not exceed the amount you paid for the product.

5. No Refund Policy for Buyer's Remorse

All sales are final. Due to the digital and instantly accessible nature of this product, we do not issue refunds for buyer’s remorse, change of mind, accidental purchase, or any reason other than a documented product defect as described below.

The only exception to this policy is a documented product defect — meaning the spreadsheet formulas produce materially incorrect calculations based on accurate inputs. To be considered for a refund under this exception, you must submit a refund request within 7 days of purchase and comply with the requirements outlined in our Refund Policy below.

6. Intellectual Property

All content, tools, designs, graphics, and materials included in The HVAC Profit Fix are the intellectual property of The HVAC Profit Fix and are protected by applicable copyright and intellectual property laws. Unauthorized reproduction or distribution is a violation of these terms and may result in legal action.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Florida.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our products after any changes constitutes acceptance of the new terms.

Summary

All sales are final. Refunds are not issued for buyer’s remorse or change of mind. A refund will only be considered if the product contains a documented defect, and only upon submission of a qualifying Loom video demonstration within 7 days of purchase.

Why We Have a No-Refund Policy

The HVAC Profit Fix is a digital product that is delivered instantly upon purchase. Because the files — including the spreadsheet calculators and PDF guide — can be downloaded, saved, copied, and retained indefinitely, we are unable to verify whether or not the product has been accessed or used after a refund is requested. To protect against fraudulent refund requests and product duplication, all sales are considered final at the point of purchase. By completing checkout, you explicitly acknowledge that you understand and accept this policy.

The Only Exception — Documented Product Defect

We stand behind the quality and accuracy of our tools. If the spreadsheet formulas produce materially incorrect results based on accurate data you have entered, you may submit a refund request. To qualify, all of the following conditions must be met:

Refund requests that do not include a qualifying Loom video will not be considered under any circumstances. This requirement exists to protect the integrity of our product and ensure that refunds are only issued for genuine technical issues.

What Does Not Qualify for a Refund

The following are explicitly excluded from refund eligibility:

• Change of mind or buyer’s remorse after purchase.
• Failure to read the product description before purchasing.
• Dissatisfaction with the results produced by your own business data inputs.
• Inability to open or access the files due to incompatible software (the product requires Microsoft Excel 2016 or later, or a free Google account).
• Accidental purchase.
• Refund requests submitted after the 7-day window.
• Refund requests submitted without the required Loom video.

How to Submit a Refund Request

If you believe you have a qualifying defect, follow these steps:

Contact

For all refund inquiries, please contact us through the support link on hvacprofitfix.com. Include your order number in all correspondence to ensure a timely response.